Effective Date: 02-09-2025

At BAMIKA MART, customer satisfaction is our top priority. We understand that sometimes things don’t work out, and we want to ensure a smooth and hassle-free experience when returning or requesting a refund for your purchase. Please read through our policy below for guidance on how to handle returns and refunds.

Returns:

  1. Eligibility for Return:

    • Products can be returned within 30 days from the date of delivery.

    • To be eligible for a return, the product must be unused and in original condition with all tags, labels, and packaging intact.

    • Certain products, such as perishable items, clearance, and personalized items, may not be eligible for returns. Please review product details before purchasing.

  2. How to Return an Item:

    • To initiate a return, please contact our customer service team at contact@bamikamart.com with your order number and details of the item you’d like to return.

    • Once your return request is approved, we will send you instructions on how to return the item.

    • Return shipping costs are non-refundable, and the customer will be responsible for the return shipping unless the product is defective or damaged.

  3. Processing of Return:

    • After receiving the returned product, we will inspect it and process your return within 7-10 business days.

    • You will receive a confirmation email once your return is successfully processed.

Refunds:

  1. Refund Eligibility:

    • Refunds are issued only after the returned product has been inspected and approved.

    • Refunds will be credited back to the original payment method used during purchase.

    • If the return is due to an error on our part (e.g., wrong item sent, defective product), return shipping costs will be covered by us.

  2. Refund Process:

    • Once the return is received and processed, your refund will be issued within 7-10 business days.

    • If you paid using a credit card or other payment methods, the refund will be credited to your original payment method.

  3. Partial Refunds:

    • In some cases, partial refunds may be issued for returned items that are not in their original condition, damaged, or missing parts.

Exchanges:

  • We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the replacement item.

Defective or Damaged Products:

  • If you receive a defective or damaged product, please contact us immediately at contact@bamikamart.com with details and photos of the issue. We will arrange a return or replacement at no additional cost to you.

Contact Information:

For any questions regarding returns or refunds, feel free to reach out to us at:

We value your business and aim to provide you with excellent products and service. Thank you for shopping at BAMIKA MART!